Terms & conditions
1. Who We Are:
This website is owned and operated by Budo Online.
VAT Registration Number: 230 2840 48
If you would like to contact us please use the details above.
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and there will be no contract between us.
2.4 Images of products on this website are for illustrative purposes only and will not include any of the pictured accessories, unless stated in the specification of the goods.
2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.7 This contract is covered by English law.
3. Placing An Order:
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
3.2 Carriage charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases using paypal as our payment processor. We do not store personal financial information in the process of payment, nor do we share information with 3rd parties.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8 Once your order is complete we will notify you of confirmation.
4. Delivery & Carriage:
4.1 Goods will normally be dispatched within 1-3 working days and any estimated dispatch date is an estimate, which can change without notice.
4.2 We will normally deliver goods within 2-3 working days of dispatch.
4.3 Your order may arrive in more than one delivery.
4.4 We can deliver our products anywhere in mainland Great Britain, elsewhere may include additional fees or possible restrictions especially for larger items.
4.5 We will deliver the goods to the premises specified on your order billing information unless alternative requirements are prior arranged. You may have to be at home to accept and sign for the delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday.
4.6 We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.7 Disposal and safe handling of packing materials is your responsibility.
4.8 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery or the right to cancel and refund the order.
4.9 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or us within two working days of delivery.
4.10 If the goods are lost or damaged in transit, please let us know promptly as a compensation claim with the delivery company will have to be opened.
4.11 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
5. Cancellation & Returns:
5.2 You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us. We are unable to accept cancellations by phone.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4 If you cancel, you must return the goods within 14 days of cancellation in the same condition they arrived, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.5 You may properly examine the goods for 7 working days.
5.6 If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.7 We will refund all monies paid to us by you including any postage / carriage when advised return method is used within 30 days, less any costs due under this contract.
5.8 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.
This cancellation policy does not affect your legal rights - for example, if goods are faulty or not as described.
6. Faulty Goods / Guarantee:
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. We will deal with the matter in accordance with your legal rights.
6.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
6.3 The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, (if unsure of reasonable postage service to use please contact us first) providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.4 If an item is no longer available we will offer an alternative or refund. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
8.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK. All products must be used with care and for intended purpose; we accept no responsibility for any injuries or accidents caused from use of our items. Training weapons, although none lethal when used as they are intended to be used require the customer to be aged 18 or over.
8.2 We do not accept liability for any consequential loss of profit or indirect losses.
1. Use Of Website:
1.1 You are permitted to use our website for your own ease of use purposes and to print and download material from this website provided that you do not modify any content or use for commercial reasons without our consent. Material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
2. Visitor Conduct:
2.2 When using this website you shall not post or send to or from this website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
3. Site Up-time:
3.1 We take all reasonable steps to ensure that this website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this website is unavailable at any time.
4.1 Any links to third party websites located on this Website are provided for your convenience only. We may not have reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
5. Exclusion Of Liability:
5.1 We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the correctness or completeness of material on this website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
6. Law & Jurisdiction:
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
8. Price Match Guarantee:
If you find the same product at a lower price on another website, we will happily match it or refund the difference.
*For us to match a lower price, it needs to meet the following criteria:
Price match will only apply against a single purchase, not bulk discount prices.
The product is identical to the one we sell.
The competitor must be based in the UK and sell direct to public customers (excludes trade account prices). Price match applies to website prices only.
The item matched must be available and in stock.
We do not price match with online auction/market places such as Amazon or eBay.
Typographical errors, affiliate, voucher code, gift cards or media discount is excluded from the guarantee.
Any other retailer's price match promotion which offers an additional rebate or other benefit for any price matched product is excluded.
Competitions, free gifts and giveaways are excluded from the guarantee.
Budo Online's decision will be final on the price match guarantee.
We reserve the right to withdraw our price match guarantee at any time.
These terms and conditions do not affect your statutory rights.