Returns / Payment Information
For our customer's security and convenience our preferred method of payment is via PayPal and Shopify payments. We can also accept card payments via PayPal Website Payments Pro. Offline payment methods such as bank transfers may also be acceptable but please contact us first for further details. All prices include VAT where applicable. Shipping costs are only additional if located outside mainland UK, see Shipping for details.
Although possible to check out as a guest it is recommend to create an account, this allows for you to receive any loyalty points and gift certificates easier as well as keep track of your orders. For larger purchases and club instructor purchases we may be able to offer slight discount on multiple items bought, please contact for details.
You may return as new items within 90 days of delivery for an exchange or refund. We'll pay the reasonable return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
You should expect to receive a like for like exchanged item within 5 working days of us receiving the return. On the rare occasion a like for like replacement is not available we will contact you to arrange an alternative option.
You should expect to receive a requested refund within 3 working days of us receiving the return. Sometimes this time could be slightly longer; please follow the instructions we provide when returning an item as to help prevent further delay. Sometimes the time it takes your bank to process our refund request can add an additional delay to refund completion (5 to 10 business days), usually most payments made via PayPal Checkout will be refunded the same day we issue the refund as long as there is no open PayPal dispute.
You may return the item alongside a note with your order number, reason for return and if you require a refund or an exchange (please state size).
The address is:
Unicorn House: Office 7
141 Mowbray Drive